{"id":1531,"date":"2005-09-15T17:15:07","date_gmt":"2005-09-15T14:15:07","guid":{"rendered":"http:\/\/www.mummila.net\/marginaali\/?p=1531"},"modified":"2005-09-15T17:15:07","modified_gmt":"2005-09-15T14:15:07","slug":"mika-hinnassa-voitetaan-se-laadussa-menetetaan-eli-kehnon-asiakaspalvelun-alkeet-kreikaksi-eli-se-nyt-vaan-on-tyhmaa-kusettaa-asiakasta","status":"publish","type":"post","link":"https:\/\/mummila.net\/marginaali\/2005\/09\/15\/mika-hinnassa-voitetaan-se-laadussa-menetetaan-eli-kehnon-asiakaspalvelun-alkeet-kreikaksi-eli-se-nyt-vaan-on-tyhmaa-kusettaa-asiakasta\/","title":{"rendered":"\u201cMik\u00e4 hinnassa voitetaan, se laadussa menetet\u00e4\u00e4n\u201d, eli, \u201cKehnon asiakaspalvelun alkeet kreikaksi\u201d, eli, \u201cSe nyt vaan on tyhm\u00e4\u00e4 kusettaa asiakasta\u201d"},"content":{"rendered":"

Olen osta\u00adnut Gigan\u00adtis\u00adta pal\u00adjon tava\u00adraa: ensin\u00adn\u00e4\u00adkin valais\u00adtun n\u00e4p\u00adpik\u00adsen<\/a>, jos\u00adta irto\u00adsi jal\u00adka pian osta\u00admi\u00adsen j\u00e4l\u00adkeen, ja jon\u00adka kor\u00advaa\u00admi\u00adsek\u00adsi sain kuun\u00adnel\u00adla info\u00adpis\u00adtee\u00adseen sat\u00adtu\u00adneen mul\u00adkvis\u00adtin vit\u00adtui\u00adlua. Sit\u00adtem\u00admin t\u00e4m\u00e4n valais\u00adtun n\u00e4p\u00adp\u00e4i\u00admis\u00adt\u00f6n valot\u00adkin ovat ruven\u00adneet oikut\u00adte\u00adle\u00admaan, ja hoh\u00adta\u00advat vain him\u00admei\u00adn\u00e4. #<\/a><\/p>\n

Holmes-DVD:t<\/a>, jot\u00adka ostin Gigan\u00adtis\u00adta, oli\u00advat kote\u00adlos\u00adsaan irral\u00adlaan, mut\u00adta ne oli\u00advat sii\u00adt\u00e4 huo\u00adli\u00admat\u00adta ehj\u00e4t. #<\/a><\/p>\n

Ostin skan\u00adne\u00adrin<\/a>, joka lak\u00adka\u00adsi toi\u00admi\u00admas\u00adta<\/a>. Yst\u00e4\u00adv\u00e4l\u00adli\u00adnen huol\u00adto\u00adtyt\u00adt\u00f6 antoi skan\u00adne\u00adrin val\u00admis\u00adta\u00adjan (HP) puhe\u00adlin\u00adnu\u00adme\u00adron<\/a> johon soi\u00adtet\u00adtua\u00adni ja asian seli\u00adtet\u00adty\u00e4\u00adni minun piti vie\u00adl\u00e4 pos\u00adtit\u00adtaa jotain ihme\u00adtar\u00adkoi\u00adtus\u00adta var\u00adten kuit\u00adti Ruot\u00adsiin, mis\u00ads\u00e4 HP:n huol\u00adto on. Lain mukaan sit\u00e4 ei voi vaa\u00adtia, mut\u00adta las\u00adkin oikein, ett\u00e4 p\u00e4\u00e4\u00adsi\u00adsin hel\u00adpom\u00admal\u00adla, kun pelai\u00adsin t\u00e4m\u00e4n type\u00adr\u00e4n pelin t\u00e4l\u00adl\u00e4 ker\u00adtaa n\u00e4in: kurii\u00adri toi<\/a> ehj\u00e4n tuot\u00adteen hajon\u00adneen tilal\u00adle pian sen j\u00e4l\u00adkeen. Ihan n\u00e4p\u00adp\u00e4\u00adr\u00e4 hom\u00adma sin\u00e4n\u00ads\u00e4, mut\u00adta ylei\u00adses\u00adtiot\u00adtaen asioin mie\u00adluum\u00admin itse valit\u00adtu\u00adna aika\u00adna liik\u00adkees\u00ads\u00e4 kuin odot\u00adte\u00adlen koto\u00adna kurii\u00adrin ovi\u00adkel\u00adlon\u00adsoit\u00adtoa. #<\/a><\/p>\n

Ostin my\u00f6s web\u00adka\u00adme\u00adran<\/a>, joka n\u00e4yt\u00adti punais\u00adta ja vih\u00adre\u00ad\u00e4\u00e4 m\u00f6s\u00ads\u00f6\u00e4, joten vein sen takai\u00adsin ja sain tilal\u00adle uuden, jon\u00adka sain kuin sain\u00adkin pie\u00adnen tap\u00adpe\u00adlun j\u00e4l\u00adkeen toi\u00admi\u00admaan. #<\/a><\/p>\n

Is\u00e4n puhe\u00adli\u00admeen<\/a> (Gigan\u00adtis\u00adta sekin) ostet\u00adtiin data\u00adkaa\u00adpe\u00adli, joka oli t\u00e4y\u00adsi susi. Se vie\u00adtiin takai\u00adsin heti seu\u00adraa\u00adva\u00adna p\u00e4i\u00adv\u00e4\u00adn\u00e4. #<\/a><\/p>\n

Ostin my\u00f6s ulkoi\u00adsen, polt\u00adta\u00advan ase\u00adman<\/a>. Sii\u00adt\u00e4 puut\u00adtui polt\u00adto-ohjel\u00adma, joten k\u00e4vin kyse\u00adle\u00adm\u00e4s\u00ads\u00e4 sel\u00adlai\u00adsen per\u00e4\u00e4n j\u00e4l\u00adki\u00adk\u00e4\u00adteen ja sain\u00adkin sen ilman ongel\u00admia. Sit\u00adten se hajo\u00adsi, oltu\u00adaan v\u00e4hem\u00adm\u00e4n kuin vuo\u00adden k\u00e4y\u00adt\u00f6s\u00ads\u00e4. Vein sen huol\u00adtoon, ja sain kuul\u00adla, ett\u00e4 vaih\u00adto\u00adlait\u00adtei\u00adden saa\u00adta\u00advuus Phi\u00adlip\u00adsil\u00adt\u00e4 on ollut kit\u00adsas\u00adta. #<\/a><\/p>\n

Kuu\u00adkaut\u00adta my\u00f6\u00adhem\u00admin, eli eilen k\u00e4vin kyse\u00adle\u00adm\u00e4s\u00ads\u00e4 sen per\u00e4\u00e4n ja sain kuul\u00adla, ett\u00e4 nii\u00adden saa\u00adta\u00advuus on edel\u00adleen\u00adkin heik\u00adkoa, ja ett\u00e4 sai\u00adsin rahat takai\u00adsin jos en jak\u00adsai\u00adsi odot\u00adtaa, kos\u00adka vas\u00adtaa\u00advaa tuo\u00adtet\u00adta ei ollut antaa. T\u00e4n\u00e4\u00e4n p\u00e4\u00e4\u00adtin, ett\u00e4 min\u00e4 tar\u00advin polt\u00adta\u00advan ase\u00adman, joten menin sin\u00adne ja sanoin t\u00e4l\u00adle samal\u00adle yst\u00e4\u00adv\u00e4l\u00adli\u00adsel\u00adle huol\u00adto\u00adtyt\u00adt\u00f6\u00adsel\u00adle, ett\u00e4 min\u00e4 ottai\u00adsin ne rahat. Sain kuit\u00adtii\u00adni punai\u00adsen palau\u00adtus\u00adlei\u00adman ilman mit\u00e4\u00e4n ongel\u00admia ja vie\u00adl\u00e4 pahoit\u00adte\u00adlut Phi\u00adlip\u00adsin puo\u00adles\u00adta. Pas\u00adka-Phi\u00adlips, hoi\u00adtai\u00adsit\u00adte hom\u00admat kun\u00adnol\u00adla! Nyt\u00adkin siel\u00adl\u00e4 huol\u00adlos\u00adsa oli n\u00e4i\u00adt\u00e4 Jac\u00adkrab\u00adbi\u00adte\u00adja l\u00e4j\u00e4s\u00ads\u00e4 vis\u00adsiin puo\u00adli tusi\u00adnaa. #<\/a><\/p>\n

Kaik\u00adki hyvin sii\u00adhen asti, kun menin kas\u00adsal\u00adle. Siel\u00adl\u00e4 kas\u00adsa\u00adtyt\u00adt\u00f6 rupe\u00adsi v\u00e4it\u00adt\u00e4\u00adm\u00e4\u00e4n, ettei voi antaa minul\u00adle nii\u00adt\u00e4 raho\u00adja, kun kysees\u00ads\u00e4 on takuu\u00adpa\u00adlau\u00adtus. Sen sijaan se antai\u00adsi mul\u00adle lah\u00adja\u00adkor\u00adtin. #<\/a><\/p>\n

Min\u00e4, mie\u00adles\u00ads\u00e4\u00adni, ett\u00e4 mit\u00e4 vit\u00adtua?! #<\/a><\/p>\n

Sanoin, ett\u00e4 kun minul\u00adle ne rahat takai\u00adsin jo tuol\u00adla toi\u00adses\u00adsa pis\u00adtees\u00ads\u00e4 luvat\u00adtiin. Tyt\u00adt\u00f6 sanoi, ett\u00e4 heil\u00adle on t\u00e4m\u00adm\u00f6i\u00adset ohjeet annet\u00adtu, ett\u00e4 kol\u00admen\u00adkym\u00adme\u00adnen p\u00e4i\u00adv\u00e4n palau\u00adtuk\u00adsis\u00adta vain anne\u00adtaan raha\u00adna, mut\u00adta takuu\u00adpa\u00adlau\u00adtuk\u00adsis\u00adta ei voi rahaa antaa. Min\u00e4 sii\u00adhen, ett\u00e4 eih\u00e4n se nyt voi olla sil\u00adl\u00e4 lail\u00adla, ett\u00e4 jos min\u00e4 ostan jotain, ja se hajo\u00adaa, ja min\u00e4 tuon sen takai\u00adsin, eik\u00e4 tilal\u00adle ole antaa uut\u00adta, niin minun pit\u00e4i\u00adsi sit\u00adten muka ottaa jotain muu\u00adta (mit\u00e4\u00adlie pas\u00adkaa, oli\u00adsi pit\u00e4\u00adnyt sanoa). #<\/a><\/p>\n

No onnek\u00adsi kas\u00adsa\u00adtyt\u00adt\u00f6 oli sit\u00adten t\u00e4s\u00ads\u00e4 vai\u00adhees\u00adsa val\u00admis jous\u00adta\u00admaan sen ver\u00adran, ett\u00e4 suos\u00adtui anta\u00admaan ne rahat. L\u00e4h\u00addin kyr\u00adpiin\u00adty\u00adnee\u00adn\u00e4 rahoi\u00adne\u00adni pois. Gigan\u00adtis\u00adta. Enk\u00e4 en\u00e4\u00e4 osta yht\u00e4\u00e4n lai\u00adtet\u00adta sii\u00adt\u00e4 saa\u00adta\u00adnan pul\u00adjus\u00adta. #<\/a><\/p>\n

Sain siis lopul\u00adta sen, mit\u00e4 olin l\u00e4h\u00adte\u00adnyt hake\u00admaan, mut\u00adta aina tuol\u00adlais\u00adten j\u00e4l\u00adkeen olo on kuin joku oli\u00adsi raas\u00adta\u00adnut raas\u00adtin\u00adrau\u00addal\u00adla mie\u00adles\u00adt\u00e4 veris\u00adt\u00e4 silp\u00adpua. #<\/a><\/p>\n

\u201cJos vir\u00adheen kor\u00adjaa\u00admi\u00adnen tai vir\u00adheet\u00adt\u00f6\u00adm\u00e4n tava\u00adran toi\u00admit\u00adta\u00admi\u00adnen ei tule kysee\u00adseen, osta\u00adja saa vaa\u00adtia vir\u00adhet\u00adt\u00e4 vas\u00adtaa\u00advaa hin\u00adnan\u00adalen\u00adnus\u00adta tai pur\u00adkaa kau\u00adpan<\/strong>, pait\u00adsi jos vir\u00adhe on v\u00e4h\u00e4i\u00adnen. Sama p\u00e4tee sil\u00adloin, jos vir\u00adhet\u00adt\u00e4 ei kor\u00adja\u00adta tai vir\u00adhee\u00adt\u00f6n\u00adt\u00e4 tava\u00adraa ei toi\u00admi\u00adte\u00adta koh\u00adtuul\u00adli\u00adses\u00adsa ajas\u00adsa ja ilman olen\u00adnais\u00adta hait\u00adtaa osta\u00adjal\u00adle.\u201d #<\/a><\/p>\n

\u201cLaki\u00ads\u00e4\u00e4\u00adtei\u00adnen vir\u00adhe\u00advas\u00adtuu ja takuu kulu\u00adtus\u00adta\u00adva\u00adran kau\u00adpas\u00adsa\u201d<\/a> (170,8 kt PDF) (Kulut\u00adta\u00adja\u00advi\u00adras\u00adto<\/a>; koros\u00adtus oma\u00adni) #<\/a><\/p><\/blockquote>\n

Itse asias\u00adsa nyt kun kat\u00adson tuon Gigan\u00adtin takuu\u00adto\u00addis\u00adtuk\u00adsen taka\u00adpuo\u00adlel\u00adle pr\u00e4n\u00adt\u00e4t\u00adty\u00adj\u00e4 yksi\u00adtyis\u00adkoh\u00adtia, niin siel\u00adl\u00e4 sano\u00adtaan ekspli\u00adsiit\u00adti\u00adses\u00adti, ett\u00e4 \u201ckor\u00advaus\u00adta ei mak\u00adse\u00adta raha\u00adna.\u201d Minus\u00adta se on yksi\u00adse\u00adlit\u00adtei\u00adses\u00adti vas\u00adtoin tuo\u00adta, mit\u00e4 kulut\u00adta\u00adja\u00advi\u00adras\u00adto sanoo osta\u00adjan oikeuk\u00adsis\u00adta (kau\u00adpan voi pur\u00adkaa, jos muut vaih\u00adtoeh\u00addot eiv\u00e4t tule kysee\u00adseen). Pit\u00e4\u00adnee kysel\u00adl\u00e4 t\u00e4s\u00adt\u00e4 alan ihmi\u00adsil\u00adt\u00e4. #<\/a><\/p>\n

Etsis\u00adkel\u00adles\u00ads\u00e4\u00adni kuvi\u00adtus\u00adta t\u00e4l\u00adle jutul\u00adle t\u00f6r\u00adm\u00e4\u00adsin has\u00adsui\u00adhin, Gigan\u00adtin sivuil\u00adta otet\u00adtui\u00adhin kuva\u00adkaap\u00adpauk\u00adsiin<\/a>. #<\/a><\/p>\n

[muok\u00adkauk\u00adset]
\n[muokkaus][klo]5.9.2006 6:36[\/klo] \u2018Impli\u00adsiit\u00adti\u00adses\u00adti\u2019 \u2192 \u2018ekspli\u00adsiit\u00adti\u00adses\u00adti\u2019. Doh![\/muokkaus]
\n[\/muokkaukset] #<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Olen osta\u00adnut Gigan\u00adtis\u00adta pal\u00adjon tava\u00adraa: ensin\u00adn\u00e4\u00adkin valais\u00adtun n\u00e4p\u00adpik\u00adsen, jos\u00adta irto\u00adsi jal\u00adka pian osta\u00admi\u00adsen j\u00e4l\u00adkeen, ja jon\u00adka kor\u00advaa\u00admi\u00adsek\u00adsi sain kuun\u00adnel\u00adla info\u00adpis\u00adtee\u00adseen sat\u00adtu\u00adneen mul\u00adkvis\u00adtin vit\u00adtui\u00adlua. Sit\u00adtem\u00admin t\u00e4m\u00e4n valais\u00adtun n\u00e4p\u00adp\u00e4i\u00admis\u00adt\u00f6n valot\u00adkin ovat ruven\u00adneet oikut\u00adte\u00adle\u00admaan, ja hoh\u00adta\u00advat vain him\u00admei\u00adn\u00e4. # Holmes-DVD:t, jot\u00adka ostin Gigan\u00adtis\u00adta, oli\u00advat kote\u00adlos\u00adsaan irral\u00adlaan, mut\u00adta ne oli\u00advat sii\u00adt\u00e4 huo\u00adli\u00admat\u00adta ehj\u00e4t. # Ostin skan\u00adne\u00adrin, joka lak\u00adka\u00adsi toi\u00admi\u00admas\u00adta. Yst\u00e4\u00adv\u00e4l\u00adli\u00adnen huoltotytt\u00f6 [\u2026]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"wp_typography_post_enhancements_disabled":false,"footnotes":""},"categories":[11444],"tags":[],"class_list":["post-1531","post","type-post","status-publish","format-standard","hentry","category-merkinnat"],"_links":{"self":[{"href":"https:\/\/mummila.net\/marginaali\/wp-json\/wp\/v2\/posts\/1531","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/mummila.net\/marginaali\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/mummila.net\/marginaali\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/mummila.net\/marginaali\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/mummila.net\/marginaali\/wp-json\/wp\/v2\/comments?post=1531"}],"version-history":[{"count":0,"href":"https:\/\/mummila.net\/marginaali\/wp-json\/wp\/v2\/posts\/1531\/revisions"}],"wp:attachment":[{"href":"https:\/\/mummila.net\/marginaali\/wp-json\/wp\/v2\/media?parent=1531"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/mummila.net\/marginaali\/wp-json\/wp\/v2\/categories?post=1531"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/mummila.net\/marginaali\/wp-json\/wp\/v2\/tags?post=1531"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}