Arkisto, marraskuu 2019

Github keeps asking me to verify my e-mail address over and over again

15. marraskuuta 2019 klo 14.08
Sijainti: Vianhallintajärjestelmät: Github
Avainsanat: Github

Your service keeps asking me to verify my e-mail address over and over again. When I open the verification link from the email, the verification succeeds and the yellow notification goes away, but when I return to the site the next day, the notification has reappeared and I have to go through the whole process again. This has been going on for weeks if not months.

I found one Community Forum thread with the same issue, but the ”solution” there just tells the affected user to contact support. https://github.community/t5/How-to-use-Git-and-GitHub/Continual-repeated-requirement-to-verify-email-address-for-users/td-p/18085

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Here are the banner settings

5. marraskuuta 2019 klo 13.08
Sijainti: Vianhallintajärjestelmät: Github
Avainsanat: Firefox, Mattermost

Hi @amyblais, thanks for taking a look!

Here are the banner settings:

# grep -i banner config.json 
        "EnablePreviewModeBanner": true,
        "EnableBanner": false,
        "BannerText": "",
        "BannerColor": "#f2a93b",
        "BannerTextColor": "#333333",
        "AllowBannerDismissal": true

I should also mention that I’ve previously enabled Developer Mode ("EnableDeveloper": true), but I’m not sure it’s related, since the notification in this issue has the normal blue background, not a purple one.

The issue reappeared today for the other affected user, then kept disappearing and reappearing under testing, but we were unable to pin down any specific reason. Their browser console (Firefox) only has this:

websocket connecting to wss://[redacted]/api/v4/websocket websocket_client.jsx:35:20

and the server log meanwhile only has this line repeated:

mlog/log.go:174	{"name":"TypeError","message":"NetworkError when attempting to fetch resource.","stack":""}	{"path": "/api/v4/logs", "request_id": "g8wwo8yu57djmkipjxjxn7hy3y", "ip_addr": "[redacted]", "user_id": "[redacted]", "method": "POST", "err_where": "client", "http_code": 0, "err_details": ""}

(where user_id is the one for the affected user.)

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”A new version of Mattermost is available” notification remains after selecting to ”Refresh the app now”

4. marraskuuta 2019 klo 16.52
Sijainti: Vianhallintajärjestelmät: Github
Avainsanat: Chrome, Firefox, Mattermost

Summary

Selecting the ”Refresh the app now” link from update notification doesn’t make the notification go away.

Steps to reproduce

Have MM server updated to latest release. Open an existing session of the web app in Firefox. See the refresh prompt, select ”Refresh the app now”.

Expected behavior

Web page is refreshed, the notification goes away.

Observed behavior (that appears unintentional)

Web page is refreshed, but the update notification is still there, still prompting to refresh.

Verbose version

With some of the most recent updates (perhaps 5.16 and newer), the ”Refresh the app now” link in the update notification (”A new version of Mattermost is available”) on the web app did not make that notification go away for myself and another user. The link did cause a refresh of the page content, but the notification persisted. Meanwhile the version being reported by ”About Mattermost” was the correct (5.16.2).

Ctrl+shift+r or other hard refresh attempts did not have an effect, but logging out and then back in to the site finally did make the notification go away.

We’re both Firefox users, and due to the nature of the issue it was difficult to tell if this was browser-specific, but a fresh login using Chrome (while the previous session in Firefox still showed the notification) did not bring up the notification in the new session.

The issue, though irritatingly persistent while it lasted, was still relatively ephemeral, and now that it’s gone, I wouldn’t know how to reproduce it before the next server update. That said, I’ll happily provide more details if I can.

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